Northgate Dental
Tomás Okonkwo
Practice manager · Manchester, UK
We used to lose two appointments a day to people who simply forgot. Now they get a reminder the night before and the morning of, and the chair stays full.
Northgate Dental runs four treatment rooms and two hygienists out of a converted terrace in south Manchester. Before Cita, the practice ran on a paper diary and a reception phone that rang all morning.
The problem was never getting patients — it was keeping the schedule honest. Six-month recalls sat in a spreadsheet that someone had to remember to check. Late cancellations left a chair empty for an hour because nobody had time to ring down a waiting list.
Tomás moved the practice over in a weekend. Recall reminders now go out automatically at six months, patients book their own slot from the link, and anyone who cancels inside 24 hours triggers an offer to the next person waiting.
Reception still answers the phone. They just aren’t the only way in any more.